Customer Service Values
Software Monitoring & Analysis:
- Advanced optical simulation system for evaluating coating results before deposition to provide optimal coating solutions.
- Fast™ Film-thickness Accurate Simulation Tool: Simulates film thickness and color distribution in advance, reducing trial-and-error costs by over 20%.
- Coating Guard™ Optical Monitoring System: Fully automated real-time monitoring ensures consistent, high-quality mass production.
- Plasma Guard™ Plasma Monitoring System: Real-time plasma control with automatic tuning to maintain coating uniformity and process stability.
- Visualized EAP System with Equipment Connectivity and Real-Time Dashboard:
- Centralized Data Integration Consolidates real-time analytics across the organization, enabling fast and effective response.
- Real-Time Equipment Monitoring Tracks equipment status and downtime intervals to monitor utilization and ensure on-time delivery.
- Automated Preventive Maintenance Scheduling Schedules regular maintenance cycles in advance, allowing teams to prepare countermeasures ahead of time.
Precision Measurement Instruments:
- Academic-Industry Collaboration to Advance Measurement Capabilities
- Through long-term partnerships with domestic and international academic and research institutions, Dah Young has built a solid foundation of R&D expertise and hands-on experience. This enables us to deliver comprehensive, high-precision measurement and analysis services.
- In-House Laboratory & Coating Prototyping Services
- Equipped with dedicated in-house testing facilities, we provide fast prototyping and contract coating services to help customers verify coating feasibility and accelerate process implementation and product development timelines.
Professional Coating Guidance:
- Expert Consultation on Materials and Machine Parameters
- We provide in-depth technical consultation on coating material selection and process conditions to ensure product performance, process stability, and reproducibility—enhancing coating quality and production efficiency.
- On-Site Training by Experienced Engineering Team
- Our seasoned engineering team offers hands-on training at your facility, helping your team quickly master equipment operation, parameter optimization, and troubleshooting. This strengthens R&D capabilities and supports seamless equipment integration and process optimization.
Equipment Module Upgrade:
- Modular Retrofitting for Enhanced Performance
- We offer hardware and software upgrade services tailored to your process needs—including control systems, structural modules, and coating parameters—to extend equipment lifespan, improve process efficiency, and increase yield.
- Smart Control System with Automated Monitoring
- Our next-generation intelligent control system features an intuitive user interface and precise parameter control. Combined with automated monitoring and data logging, it effectively reduces human error and ensures stable, repeatable processing.
Maintenance & Repair Services:
- Fast and Reliable On-Site Support
- Our experienced engineering team provides rapid on-site maintenance, routine servicing, and system optimization to reduce downtime risks, extend equipment lifespan, and ensure stable, high-efficiency production line operations.
- Responsive Customer Service with Detailed Issue Tracking
- Our dedicated customer service team ensures prompt responses and thorough issue documentation. With systematic issue management and continuous follow-up, we guarantee timely resolutions and ongoing process reliability.